{"id":3834,"date":"2025-02-13T14:08:11","date_gmt":"2025-02-13T14:08:11","guid":{"rendered":"https:\/\/mo.work\/?page_id=3834"},"modified":"2025-03-20T11:25:41","modified_gmt":"2025-03-20T11:25:41","slug":"hotel-indigo","status":"publish","type":"page","link":"https:\/\/mo.work\/case-studies\/hotel-indigo\/","title":{"rendered":"Hotel Indigo"},"content":{"rendered":"
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The challenge:<\/h2>\n\n\n\n

“Hotels often struggle to keep their staff.”<\/h2>\n\n\n\n

Hotel Indigo Durham<\/p>\n\n\t<\/div>\n\n\n\n

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Hotel Indigo is special in the hospitality industry. <\/p>\n\n\n\n

Why? They\u2019ve set a benchmark for employee retention by improving engagement far beyond industry expectations.<\/p>\n\n\n\n

When we met Tom Orange<\/strong>, the General Manager of Hotel Indigo in Durham, they were set to transform their engagement strategy. <\/p>\n\n\n\n

Working with Mo\u2019s employee recognition platform primarily as a reward and communication tool, Tom and his team reduced labour turnover from 50% to an astounding 20%<\/strong>, far below the industry average.<\/p>\n\n\n\n

Keep reading to learn how Tom achieved these incredible results with the help of Mo.<\/p>\n\n\t<\/div>\n\n<\/div>\n\n\n\t<\/div>\n\t\n\t\t\n\t\t\t\n\t\t\t\t<\/path>\n\t\t\t<\/g>\n\t\t<\/svg>\n\t<\/span>\n<\/div>\n\n

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Hotel Indigo needed a solution<\/strong> to their retention challenges.<\/h2>\n\n\t<\/div>\n\n\n\n
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The hospitality<\/a> sector has struggled with retention for many years, a problem that was made significantly worse by the pandemic. Hotel Indigo, like other hotels in the industry, has felt the effects of a turbulent hiring climate. Tom was concerned that if staffing was to become too inconsistent, then customer experience would suffer. Other challenges included:<\/p>\n\n\n\n